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Torrestir
DPD
REDUR
DACHSER
Shipping
ORDERS
To place an order at Emboscada website, we provide you with three alternatives:
– Via Internet, at the website: www.emboscada.pt , 24/7
– Via phone: +351 914 105 017 from 10:00 to 13:00 and from 14:00 to 18:00, Monday through Friday (subject to e-mail confirmation)
– Via e-mail: [email protected] The customer will receive a confirmation e-mail with the completed order.
INFORMATION ABOUT THE PRODUCTS
The photographs that illustrate the products are not part of the contractual scope and do not substitute any commitment on the part of Emboscada.
On the other hand, regarding the technical specifications and the product descriptions of our partners or suppliers, Emboscada declines any responsibility in terms of content validity.
PRICE
The selling prices shown at the website are in Euros, with fees and taxes included. The delivery costs, depending on the ordered products, will be borne by the customer and will be charged at the end of your purchase. These costs will be automatically calculated by the system for certain countries.
Please note that, for the remaining countries, the delivery costs will be calculated and then confirmed to the customer via e-mail.
Emboscada reserves the right to change the prices at any time, yet tries to apply the rates in force at the time the customer placed the order.
AVAILABILITY
Emboscada respects an order’s deadline as long as there is stock availability. Should one of the requested items not be available in stock, Emboscada will contact the customer via e-mail or phone within 15 days tops, starting from the purchase date, so as to inform the customer about the product’s new delivery date.
However, if one of the ordered items is unavailable, Emboscada commits to propose similar products to the customer, within the same price range. In the event that the customer refuses this, Emboscada will proceed to refunding the goods, should it be necessary.
SHIPPING COST AND DELIVERY TIME
*Special pricing or promotions are excluded from free or fixed shipping rates.
If you are a field operator, dealer or distributor, your sales REP will contact you asap upon order placement.
If you are a field operator, dealer or distributor, your sales REP will contact you asap upon order placement.
Portugal Mainland
Shipping 4,95€ / Free shipping on orders above 85€ / Delivery 2 working day
Portugal Islands – Madeira / Azores
Shipping 14,95€ / Free shipping on orders >400€ / Delivery up to 10 working days
Spain Mainland
Shipping 9,95€ / Free shipping on orders >199€ / Delivery up to 2 working days
Spain – Balearic Islands
Shipping 19.95€ / Free shipping on orders > 400€ / Delivery up to 10 working days
Spain – Canary Islands
Shipping 29.95€ / Free shipping on orders > 500€ / Delivery up to 10 working days
France, Italy, Germany, Monaco
Shipping 29.95€ / Free shipping on orders > 400€ / Delivery up to 4 working days
Austria, Belgium, Czech Republic, Denmark, Slovakia, Slovenia, Netherlands, Luxembourg, Poland
Shipping 19.95€ / Free shipping on orders > 400€ / Delivery up to 5 working days
Estonia, Hungary, Ireland, Latvia, Lithuania, Sweden
Shipping 24.95€ / Free shipping on orders > 500€ / Delivery up to 6 working days
Bulgaria, Scotland, Finland, Romania, Switzerland
Shipping 29.95€ / Free shipping on orders > 500€ / Delivery up to 7 working days
Greece, Norway
Shipping 49.95€ / Free shipping on orders > 700€ / Delivery up to 7 working days
Bosnia Andherzegovina, Croatia, Iceland, Serbia, United Kingdom
Shipping 64.95€ / Free shipping on orders > 700€ / Delivery up to 10 working days
DELIVERY OPTIONS
The products purchased at the website are delivered within the European Union. Your order will be delivered at the address indicated by the customer at the moment of the purchase. Emboscada provides 2 (two) delivery options: in store or via carrier to any destination. Each shipment is accompanied by an envelope containing the following documents: Original Invoice and Duplicate. Product deliveries occur on working days, with no prior phone notice, and within the normal schedule.
There are no deliveries outside business hours. Indicatively, without whatsoever binding Emboscada and except in the event of product unavailability in the market or any other given reasons of force majeure, the goods will be delivered according to the following time limits:
The delivery time varies according to the destination and it may add up 1-2 days for processing the order, please check here all the shipping times according to destination. In case you do not receive the goods within the stipulated times, an investigation will take place with the carrier and it may take a few days.
The Customer should contact the Emboscada Customer Service and during this period no refunding will occur, since the loss of the goods will have to be verified and confirmed. At the moment of receiving the goods, the Customer has the right to open the package in order to check if the goods are in compliance with what was requested and if it does not show any external damages. In case the product is not the one ordered or should it present visible defects, Emboscada advises the customer to refuse the delivery. By refusing the delivery, the customer must write on the dispatch note what problem was detected and return the goods to the carrier, who will take care of the return. In the following 24 hours, you have to send an e-mail to Emboscada’s “Customer Service”, stating the detected issue. Once the package is delivered by the carrier, Emboscada is not accountable for any problems arising from transportation.
Please note that Emboscada will be forced to refuse any refund or replacement request (right of withdrawal) for the goods that show external issues and that had been accepted by our customers at the moment of delivery. The right of withdrawal remains valid for cases of technical issues that are detected by the customer after the delivery and according to terms provided for by law.
What to do in the moment of delivery:
1. Check if the package is in perfect conditions.
2. Open the package, asking the courier to await the checking (this is a right of the customer).
3. Check if the goods are in conformity with the order that was made and if it does not show visible defects. Should everything be in conformity, accept the delivery.
4. Should there be anything wrong, that is, an error with the ordered product, or any visible defect, you should refuse the delivery and fill in the dispatch note with the spotted issue.
5. Return the package(s) and all its content to the courier (carrier).
6. In the event of deliveries made by the carrier where no checking the goods took place, the customer will have 24 hours to issue the problem to our “Customer Service” via phone 22 7838431
Services
Repair and maintenance
Guides and instructions, step-by-step tutorials, replacement parts: find all the information you need to easily maintain and repair your product.